Reviews

 
 
 
  Good  
    
 Based on 10 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Travis Howard 
 
2023-09-23
 
 
 Trustindex verifies that the original source of the review is Google. 
I was interested in buying a PCO-based air purifier, and Triad Aer has helped me a lot.
  
 
  
 
 
 
  
 
 
 Paul Hernandez 
 
2023-09-18
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent customer service. My air shield was quickly replaced by the owner and Catalina was fantastic. Highly recommend!
  
 
  
 
 
 
  
 
 
 Marsha Sims 
 
2023-09-14
 
 
 Trustindex verifies that the original source of the review is Google. 
Among their impressive lineup of Triad Air Purifiers, the V3 model stands out as a true gem. I can clearly see the difference in my home.✔
  
 
  
 
 
 
  
 
 
 Darla Bradley 
 
2023-09-12
 
 
 Trustindex verifies that the original source of the review is Google. 
There is no better place to buy triad air purifiers. Shipping was quick, and I received my product in less than five days. I am enjoying the V3 machine. 👍
  
 
  
 
 
 
  
 
 
 Victor Roos 
 
2023-07-29
 
 
 Trustindex verifies that the original source of the review is Google. 
They ship triad air purifiers worldwide now. Best company.
  
 
  
 
 
 
  
 
 
 Muhammad Iqbal 
 
2023-04-07
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent air purifiers, they work perfectly and do the job as good as any expensive product. Great bang for your buck
  
 
  
 
 
 
  
 
 
 L 
 
2023-03-28
 
 
 Trustindex verifies that the original source of the review is Google. 
They put the wrong address on the package, so it took 3 weeks to track it down. Plus, they do not provide tracking information with orders, so you have no clue when/if an item was even shipped. You have to call them to get it. I’ve never heard of a company that doesn’t provide tracking information. If I had had tracking info, that would have at least let me know that they put the wrong address on the package.
  
 
  
 
 
 
  
 
 
 Lori G 
 
2022-06-23
 
 
 Trustindex verifies that the original source of the review is Google. 
While I have a high regard for the machine, I wouldn’t buy a pencil from Mike Dillon! I’ve had my machine for 6 months and just performed a thorough cleaning, and the setting wouldn’t change. I googled Triad Aer contact and Mikes number came up (but It only showed as Contact Us). As a customer, I had no idea I was calling another distributor-I thought I was calling a main number. When he answered I explained the situation and he interrupted me repeatedly, not allowing me to answer his first question and kept going! Losing his patience with me he said in a loud voice, “I’ll give you the manufacturer number, I’m having breakfast.” When I said “you’re rude,” he hung up without giving me the number. Is that how he treats all who buy a machine from him (not knowing if I bought from him or someone else)?  NOTE: MyTriadAer.com is more friendly (Mike Meade) and TriadAer.com is the main company. Stay away from THETriadAer.com unless you enjoy abusive behavior! I hope he had a nice breakfast!
  
 
  
 
 
 
  
 
 
 Annette Long 
 
2021-08-26
 
 
 Trustindex verifies that the original source of the review is Google. 
Very shady company that does not stand behind their product!

Edit In response to the reply below.

The unit which is my third one never worked properly or maybe I should say as my two previous units did. Not quite two months after it was purchased it was put in storage and replace with another company‘s unit. Before the one-year warranty expired I called the company and a call tag was issued for a warranty repair. Life got crazy and yes I forgot to ship it. Just recently came across the unit and thought I would plug it in at which point it asked for the RCI to be repaired replaced which I did but it still wanted a new rci at which point I called and was given a couple of phone numbers as two people weren’t sure who I needed to speak with. You mentioned that I was emailed a Notification that the call ticket was only good for seven days which was not the case. My correspondence was via phone to which I did not receive any follow up emails. As far as the “options“ you gave me. One was to send the unit in and it would cost $300 that you did not recommend and the other one was to re-purchase a new unit at a discounted rate. Why would I be purchase a unit from a company that discourages clients to use there repair facility and does not stand behind their products.
You mention my neglectful use of the machine?
I’m not sure how you came up with that assumption as you never asked me how the unit was being used the two months that it was in use.
I really enjoyed the first two units (One was old and after a couple of repairs was ultimately behind repair and the other one is still in use at another home) I like the technology behind it but your unprofessionalism was very disappointing! I understand that one cannot make every customer happy but this would’ve been a pretty simple fix I’m sure if someone had a little bit of professional courtesy and stood behind their product.
Best of luck in your endeavors and I hope that other clients have a better experience than I did.